Contact W138 support
Support channels
| Channel | Address | Best for |
|---|---|---|
| Live chat | Open live chat | Deposits, withdrawals, bonus claims; fastest replies |
| +6010-8998138 | Account questions while you are away from a computer | |
| Telegram | @W138CS | Current site links, general help |
| support@w138.com | Documents and longer complaints |
All channels are listed as available 24 hours a day, 7 days a week, in English, Malay and Chinese.
What to have ready
- Your W138 username (never your password).
- For deposits: the amount, time and bank receipt or reference number.
- For game issues: the provider, game or table name and the time of the round.
- For bet-based promotions: the bet slip ID.
Avoiding fake agents
Scammers copy casino names on Facebook, Telegram and WhatsApp. They offer "special bonuses" or ask you to deposit into a personal account. Real W138 deposits only go to the account shown inside your logged-in deposit page. If someone contacts you first, ignore them and verify through live chat on the official site. W138 staff will never ask for your password, IC photo through an unofficial channel or a bank one-time code.
Questions about this guide itself, such as an outdated figure, can also be sent through these channels. We review corrections when we next update the page, as described on the editorial team page.
Frequently asked questions
What is the fastest way to reach W138?
Live chat on the official site. It is staffed 24/7 and can see your account once you give your username.
What is the W138 WhatsApp number?
+6010-8998138, as listed on the official contact page.
Which e-mail address should I use?
The desktop site lists support@w138.com; the mobile contact page links to info@w138.com. For account matters, use live chat or support@w138.com and include your username.
Will support ask for my password?
Never. Anyone asking for your password or a bank OTP is not W138 staff.
