Depositing and withdrawing at W138, step by step
Limits and timings
| Transaction | Method | Minimum (MYR) | Maximum | Typical time |
|---|---|---|---|---|
| Deposit | Online banking / ATM / CDM | 30 | No stated limit | About 5 minutes |
| Deposit | W-Pay, Help2Pay gateways | As shown at checkout | As shown | Usually instant |
| Withdrawal | Quick withdrawal | 50 | No cap 10 am–7 pm; MYR 2,500 7 pm–10 am | About 15 minutes |
| Withdrawal | Local bank transfer | 50 | Your tier's daily limit | Varies by bank |
Maximums apply per transaction per day. Banks accepted for transfers include Maybank, CIMB, Public Bank, Hong Leong, RHB and AmBank. Ask live chat about other local banks. EeziePay and PayTrust88 logos also appear in the mobile footer, but their availability can change, so check the deposit menu.
From 12 October 2026 W138 stops accepting incoming payments from UOB accounts. Funds sent from UOB may be frozen or returned, and any fees fall on the sender.
Making a deposit
- Log in on the official site and open Deposit.
- Choose the method. For bank transfer, copy the receiving account shown for this deposit. Accounts can change, so never reuse an old one.
- Transfer at least MYR 30 from an account in your own name.
- Enter the amount and reference, attach the receipt if asked, and submit.
- If you want a bonus, select it now, before you place a bet.
Keep the bank receipt or transaction reference until the credit appears. Support uses it to trace a missing deposit, and without it the check takes much longer.
Making a withdrawal
- Make sure you have wagered the deposit at least once, and met the full rollover if you took a bonus.
- Move any balance left in game clubs back to the main wallet.
- Open Withdraw, enter at least MYR 50 and choose your registered bank account.
- Wait for approval. Quick withdrawals usually arrive in about 15 minutes.
First withdrawals and large amounts may need identity checks: a photo of your IC and a bank statement showing your name. Send documents only through official support channels.
Why a withdrawal can be held
- Open rollover: a bonus requirement has not been met yet. Ask live chat how much turnover is left.
- Name mismatch: the bank account name does not match your registration.
- Unwagered deposit: every deposit must be played through at least once.
- Overnight limit: requests above MYR 2,500 between 7 pm and 10 am wait for the daytime window.
- Verification: a document check is pending.
- Irregular play: both-side betting or several accounts can lead to winnings being voided.
Keeping payments safe
- Never send money to a "W138 agent" on social media. Deposits go only to the account shown inside your logged-in deposit page.
- Support never asks for your password or a bank OTP.
- Use your own bank account, because third-party deposits can be refused or frozen.
- Keep deposits within a budget you set in advance. The responsible gaming page explains how to ask for a deposit limit.
