Responsible gaming: keeping play affordable
Gambling is a paid pastime
Every casino game has a built-in edge, so over time the house keeps part of what is wagered. Treat a deposit like a cinema ticket: money spent on entertainment, not an investment. If you need the money back, or you are playing to recover losses, it is time to stop.
- Only play with money set aside for leisure, never rent, bills or borrowed money.
- Decide on a time and money limit before you start, and stop when you reach either.
- Never chase losses by increasing your stakes.
- Do not gamble when stressed, upset or after drinking.
- Take breaks. Live tables and slots are designed to keep you playing.
Quick self-test
Answer honestly. If you say yes to three or more, consider a break and talk to someone you trust.
- Do you spend more on gambling than you planned?
- Do you need bigger bets to feel the same excitement?
- Have you tried to cut back and failed?
- Do you feel restless or irritable when not gambling?
- Do you gamble to escape problems or low mood?
- Do you go back the next day to win back losses?
- Have you lied to family about how much you gamble?
- Have you borrowed money or sold things to gamble?
- Has gambling caused arguments, missed work or study?
- Do you feel guilty after gambling?
Tools you can ask W138 for
| Tool | What it does | How |
|---|---|---|
| Deposit limit | Caps deposits per day, week or month | Live chat or e-mail |
| Cooling-off | Locks the account for a short period | Live chat or e-mail |
| Self-exclusion | Closes access for 6 months or more | E-mail from your registered address |
| Marketing opt-out | Stops bonus messages | Ask support |
Also consider removing saved bank details and the app from your phone during a break.
Help in Malaysia
- Befrienders Kuala Lumpur: 03-7627 2929, 24 hours, emotional support.
- Talian Kasih: 15999, government helpline.
- Your doctor or a counsellor: gambling problems can be treated like any other dependency.
- Family and friends: telling one person you trust is often the most effective first step.
Under 18? Gambling is not for you. Parents can use device controls to block casino sites and apps.
Frequently asked questions
How do I set a deposit limit at W138?
Ask live chat or e-mail support for a daily, weekly or monthly deposit limit. Asking for a lower limit should take effect at once; raising it again is usually delayed.
Can I block my account for a while?
Yes. Ask support for a cooling-off period (for example 24 hours to 6 weeks) or self-exclusion for 6 months or longer. During exclusion you cannot log in or deposit, and you should not receive offers.
Where can I get help in Malaysia?
Befrienders Kuala Lumpur (03-7627 2929, 24 hours), the Talian Kasih helpline 15999 and your doctor or a counsellor. Gamblers Anonymous groups also meet in Malaysia.
Can I block gambling sites on my phone?
Yes. Blocking apps such as Gamban or BetBlocker, plus Screen Time or Digital Wellbeing limits, can stop access on your own devices.
